Yes, sales tax is collected on orders as required by law. The applicable tax amount will be displayed during the checkout process.
We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express, etc.) and digital platforms like PayPal and Venmo.
After placing your order, a confirmation email should arrive in your inbox. If you don't see it, please check your spam box. If it's still missing, don’t hesitate to contact us at customerservice@beyonddefined.com for assistance.
Absolutely! As a welcome gesture, new customers receive a discount code in their welcome email. Additionally, we include a thank you card with a promo code in your first purchase, and we offer various discounts during holidays and special events.
If you're having trouble with a promo code, please contact us immediately. We'll work swiftly to resolve the issue and ensure you can enjoy your discount.
While we welcome the use of promotional codes, please be aware that codes found on third-party platforms may be expired and are not guaranteed by us. For valid and current discounts, rely on codes directly provided by us.
Shipping
For US orders, standard shipping takes 5-10 business days. We also offer faster shipping options at an additional cost for those who need expedited delivery. For international orders, the delivery times vary but typically take about more than 10 business days. Please note that these times do not include the time needed for order processing. If you require quicker delivery, please select one of our expedited shipping options at checkout.
Yes, we offer free No-Rush Shipping for US orders over $75. Other shipping methods are available at additional costs.
Yes, once your order is shipped, you will receive an email with tracking information. You can use this information to track the delivery of your order.
Yes, we do ship internationally. However, international orders do not qualify for free shipping. Please refer to our Shipping Policy for more details.
Returns and Exchange
We accept returns within 14 days for US customers and 30 days for international customers, provided the items are unworn, unused, and have all original packaging and tags. For more details, please refer to our Return Policy.
To start a return or exchange, please email customerservice@beyonddefined.com with your order details. Upon approval, we will provide you with instructions for returning the item.
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item.
No, there are no items marked as final sale in our collection. All purchases are eligible for return or exchange, provided they are in their original condition with tags attached and meet our return policy criteria.
At Beyond Defined, we understand the importance of a perfect fit and impeccable quality. If your item isn't quite right in terms of size, or if you encounter any quality issues, we're here to help. For exchanges, please reach out to our customer service at customerservice@beyonddefined.com. Upon receiving your exchange request, we will guide you through the process, subject to the availability of your preferred size or alternative item. It's important to note that for an exchange to be processed, the item must be in its original state with all tags intact.
About Us and Products
Our customer service hours are from 9 AM to 8 PM, Monday to Friday, excluding holidays. During working hours, we aim to respond within 2 hours. For inquiries outside these hours, we strive to reply within 24-48 hours.
If you find yourself outside our standard size range, please refer to our size guide instructions to measure your wrist. Then, send us your measurements, and we will customize a size for you, along with instructions on how to proceed.
We are based in the Eastern United States. All our communications are aligned with Eastern Time (ET).
To maintain the quality of our products, avoid using chemicals for cleaning. Simply rinse with water and wipe with a soft cloth. We recommend not wearing our products while bathing, as shampoos and soaps can affect the product's luster and finish.
Other Question
We greatly appreciate your interest and the opportunity to collaborate. Please reach out to us at marketing@beyonddefined.com. We would be delighted to discuss the possibilities in detail through email.
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